Effective Date: February 28, 2026

At Nirmalam, we value your trust and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you visit our website or purchase our products.

1. Information We Collect

We collect two types of information to provide and improve our services:

Personal Data : Information you voluntarily provide, such as your name, email address, phone number, and shipping address during checkout or registration.
Transaction Data : Details required to process payments, though we use PCI-compliant third-party gateways and do not store your full card or bank details on our servers.
Usage Data : Technical information collected automatically, such as your IP address, browser type, and cookies, to analyze website traffic and improve your user experience.

2. How We Use Your Information

Your data is used strictly for the following purposes:

Order Fulfillment : Processing your orders, managing shipping, and providing delivery updates.
Customer Support : Responding to your inquiries and resolving any issues.
Marketing (Optional) : Sending you news about special offers or new products, provided you have opted-in.
Security : Detecting and preventing fraudulent transactions or unauthorized access.

3. Data Sharing & Third Parties

We do not sell or rent your personal information to third parties. We only share data with trusted partners necessary for our business operations, such as:

Delivery Partners : Sharing your name and address to deliver your products.
Payment Processors : Securely transmitting data for transaction verification.
Legal Compliance : Disclosing information only if required by law or a valid government request.

4. Your Rights

Under Indian law, you have the following rights regarding your data:

Access & Correction : You may request to see or update the personal information we hold about you.
Withdrawal of Consent : You may opt-out of marketing communications at any time by following the "unsubscribe" link in our emails.
Data Erasure : You can request the deletion of your account and personal data, subject to our legal retention obligations.

5. Data Security

We implement reasonable physical and electronic security measures, including SSL encryption, to protect your data from unauthorized access or disclosure. However, please note that no method of online transmission is 100% secure.

6. Grievance Officer

In accordance with the Information Technology Act, 2000, if you have any questions or complaints regarding your privacy, please contact – customer@nirmalam.com